WiFi Engagement

EngageBuilder WiFi Engagement  

Engage – retain – create customer satisfaction – communicate – get insights

Wow the customer.

As a small/medium physical business (SMBs) owner you are probably contemplating offering FREE WiFi to your customers, after all the big box competition down the street is doing it.

You know that WiFi access is fast becoming a prominent customer expectation but you are wondering how to monetize your FREE WiFi?

The problem

Your completion and big box retailers are offering FREE WiFi but the problem is that they do not know who is connecting to it and do not engage or communicate with the customer.

Solution

Our WiFi engagement solution allows SMBs to compete and wow the customer with our WiFi solution that includes FREE WiFi and engagement digital tools to: retain, communicate, Get insights, create customer satisfaction and wow the customer.

How it works

When a customer connects to your FREE WiFi a welcome page appears asking them to enter their email, phone, connect with Facebook or join your loyalty program in exchange for FREE WiFi.

Depending on the channel used EngageBuilder send them a campaign via Email, text, displays the loyalty rewards, shows a welcome video and off course they are free to browse the web.

As customers return they can be ask to take a survey, order-ahead, track their loyalty points, redeem rewards and be wow by the engagement.

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Reap the benefits

1. You’ll enhance your marketing

EngageBuilder WiFi solutions allow you to promote your business before customers even sign in. EngageBuilder provides custom splash or landing page to attract customers and share real-time offers and communication. Customers can do the marketing for you through social media. By letting customers “check in” at your restaurant or share a photo of their favorite dish with their friends, they’re spreading the word without any effort on your end.

2. Customers will spend more time at your business

WiFi engagement helps customers stay productive and connected while they’re in your store or at your place of business, so they’ll want to stay longer. In fact, as many as 62% of businesses report that customers spend more time in their facility when WiFi is offered. In today’s market customers expect Free WiFi and they are more  likely encourage their friends and family to spend more time at your business, too.

3. They’ll spend more — really

You might worry about customers who use the WiFi without spending a dime, but chances are good they’ll end up actually spending more. Half of small businesses surveyed said that customers spent more money when free WiFi became available. For retailers, customers can use the WiFi to join loyalty program, give key insights, browse your products, order-ahead  and read reviews in real time.

4. You’ll gain a competitive edge

Many people filter businesses — coffee shops, bookstores, laundry mats — based on which ones offer free WiFi. Those that offer fast, free WiFi have a clear advantage over those that don’t. The reality is, customers have come to expect free WiFi at most places.

5. Increased Foot Traffic

Offering fast and free WiFi engagement at business can put your business on the map for individuals who may not notice you otherwise. Moreover, the customers who are passing by will see your network. This will work in the form of free advertisement on mobile devices.

6. Attracts New Customers

WiFi engagement allows businesses like restaurants, cafes, and pubs to attract new customers. Sitting alone in a café or a restaurant is quite awkward. According to a survey, 53 percent of people are happy to sit alone in restaurants and cafes if WiFi is available. Free WiFi engagement not only helps to connect with friends removing the stigma of sitting alone but allow the customer to engage with your business like never before.

7. Meets Customer Expectations

The consumers are slowly getting accustomed to free WiFi access and this is creating an expectation for free WiFi availability. Free WiFi is presently available on private and public transport, libraries, hotels, city centers, pubs and even churches. The businesses that do not offer free WiFi must embrace this trend, allowing the customers to remain connected to the online world. Failure to do so can prove to be quite damaging for business. One in 10 people leaves the venue in the absence of free WiFi access.

8. Helps Differentiate Business of Competitors

Quality and price were two traditional ways that helped businesses to differentiate themselves. Technology is forcing businesses to think again of this approach. So providing free WiFi Engagement can provide a significant advantage over others. WiFi Engagement creates and advantage over your competition by offering not only FREE WiFi but a complete marketing platform to keeps the customer engaged.

8. Improved Search Engine Ranking

Consumers are now searching for businesses that offer FREE WiFi. When your business is listed and found, it will organically move up the list significantly improving your ranking.  But that’s not all EngageBuilder marketing channels create a spiral marketing effect discovering your best customers and grows from there.

 9. Enhanced Customer Tracking

Offering FREE WiFi does not just benefit the customers. EngageBuilder controls the network connection, so you can display a welcome splash or landing page to promote your business and grow your costumer list. EngageBuilder tracks the customer and the channel used to subscribe and communicates with them via email, SMS, social media or loyalty program.

 10. Engagement in the clouds

EngageBuilder access points and marketing platform allows SMBs to be creative and innovate their marketing.  The engagement is in the clouds and is the door to offer innovative offers and engagement like; rewards, coupons, videos, email, SMS campaigns, loyalty, get key insights and more to engage and grow your business.

Order your WiFi Engagement platform today and start engaging and satisfying more customers.

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Q&A

Do I need a professional installation?

No, our access points come pre-configured and ready to go, in some cases and for best results is best to have one of our experts install it for you.

How do I know if one access point (node) is sufficient for my business?

The number of nodes you require depends on five factors:

  1. The size of the area you need to cover.
  2. How many walls and floors you need to penetrate with EngageBuilder.
  3. The material of the walls and floors you need to penetrate.
  4. The amount of interference in your environment.
  5. The number of simultaneous users expected on the network.

While every installation is different and the number of nodes you need will vary greatly with the factors above, in general, you shouldn’t exceed these parameters when planning:

Indoor range: 75-150’ 3-4 walls Outdoor range: 600’ Simultaneous users: 50 -100

If the room is large is best to place repeaters every 150 FT to offer the best performance.

But No worries for large installs we will test your environment with 2 or 3 nodes and we will tell you the range and how many walls you will be able to transmit throughout.

Can I scale the WiFi?

Yes, all of our nodes (repeaters) come preconfigured and ready to install, just plug it in and presto.

What type of Internet bandwidth do I need?

When choosing an Internet service provider (ISP), consider what you’ll need for bandwidth—both download and upload. Your needs will vary depending on the type of network, how many simultaneous users you have, and the type of network activity from users.

band_requiredWe’ve included a few common online activities and the minimum bandwidth required for each of them on the right. The highest demand for bandwidth comes from streaming video services such as Netflix and YouTube, video chat services such as Skype and FaceTime, and automatic backup and file syncing systems such as Dropbox.

Just a few users sharing files or streaming video can quickly use up all available bandwidth. EngageBuilder Cloud Tracking helps manage this with per-user bandwidth limits and the ability to block individual users.

Even with the management capability of EngageBuilder, the more bandwidth you have available on your network, the better the experience will be for the network users.

Do I have access to see my customer list?

Yes, when ordering you create your own account for your business, we will train you on how to use it and how to track customer check in’s using your loyalty program in real-time. A tablet is require to track loyalty check in’s, rewards redeem and mobile orders.

Can I have it installed professionally?

Yes, we have many experts around the world ready to help.

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